IT Support

Get in touch

At Woodstock IT, we offer a very competitive IT support service. We can provide your business or home with one-off fixes right through to a fully supported and managed IT support contract.

This can include phone calls, on-site visits and remote fixes depending on what is required.

For instant IT Support, call our hotline on 01403 290 321 or 01293 912 321 on a no fix, no fee basis.

Our IT support services can benefit your business with rapid response, expert fixes and no obligation quotes. We’re able to quickly diagnose IT issues and offer quality repair services at minimal disruption.

Ad hoc support services

On an ad hoc basis we can provide you with:

  • WiFi installation
  • On-site emergency visits
  • Rapid responses from our technicians
  • Remote connection solutions
  • Diagnosis of issues

Here are some common problems we are experts at handling. You can call us if:

  • Your internet stops working
  • Software fails
  • Hardware fails
  • Antivirus fails
  • Files can’t be accessed
  • Equipment needs repairing
  • A hacker has accessed your network

Remote connection solutions

Depending on your system and the support required, it’s possible for our team to diagnose your issue over the phone and then access your IT system to fix it remotely.

A remote connection means that we can access your PC or server from our offices, without an on-site visit. This saves both a call-out charge and staff time. Sometimes there’s a simple solution to your problems, and unlike other IT companies, we won’t charge you over the odds for an easy fix.

This option is ideal for common problems such as backup failures. A remote connection (VPN) is a significant advantage to your business and network as your staff aren’t disrupted whilst we fix the system, and it also allows staff to work from home. We’d be very happy to set up a VPN for you, which could mean saving you money in the future. If we’re able to use a remote connection, we will get straight to solving any issues and get your services running smoothly again as quickly as possible.

On-site visits in Sussex and Surrey

Friendly response

For all other network problems we offer rapid response on-site visits. Whatever your requirements, we offer fantastic customer service. We’re used to customers calling us in a panic; rest assured, you will receive a calm and friendly voice on the other end of the phone and a quick response. We’ll do our very best to help you and get your system up and running again, and you’ll receive nothing but quality care from our fully-trained IT technicians.

Locations we cover

We currently provide IT support in Horsham, West Sussex, but also look after many clients in surrounding areas including Crawley, Haywards Heath, Guildford, Worthing, Dorking, Gatwick, Pulborough, Henfield and East Grinstead. If you are outside these areas please talk to us and we can signpost you to IT support and services in your area.

No hidden charges

All services are charged at a standard hourly rate with no hidden charges. Our team will quote your time for a fix and you’re under no obligation to accept the repair, meaning you can take time to think it over and have complete peace of mind.

Fully managed IT services

We also provide full support and managed IT services for a fantastic price. You can ask us about our packages at any time, or we can provide you with a bespoke quote for your very own package with services specific to your requirements.

Our full support and managed IT services include:

  • Managed WiFi services (and installation)
  • Proactive monitoring of performance
  • Diagnosing issues
  • Maintaining and improving IT performance
  • Setting up and maintaining cloud services
  • Cloud-based storage and backup solutions
  • Securely hosted email connection
  • VoIP installation and maintenance
  • On-site emergency visits
  • Remote connection solutions
  • Diagnosis of issues
  • Backup and data recovery
  • Network health check
  • Problem solving and system recovery
  • Computer and laptop repairs
  • Ongoing support and advice
  • Rapid responses from our technicians
  • 24/7 monitoring and automated maintenance
  • Support during office moves
  • Server and network migration
  • Proactive fixes before faults occur
  • Increasing your system capacity

The benefits of being proactive

By being proactive and having a fully managed IT support service, you are immediately eliminating many of the threats to your IT system that could cost you dearly.

Some of the things people call us for on an ad hoc basis, like their internet, antivirus, software or hardware failing, their equipment breaking or data being lost, wouldn’t happen if their network was being regularly maintained by knowledgeable IT technicians. We promote being proactive when it comes to IT maintenance, which is why we offer such fantastic packages (link) to our clients.

Get in touch today

Call us on 01403 290 321 or 01293 912 321 to speak to one of our friendly team and we can give you all the help you need, whether your whole system has gone down or you’d like us to secure your network in the future.

*Please note our no fix no fee policy applies to workshop repairs only and does not cover our consultancy services. These services include call outs to your premises, remote fixing of any issues, telephone support and system monitoring.

Woodstock IT Horsham
5.0
Based on 109 reviews
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Madge FullerMadge Fuller
16:40 05 Aug 22
I am always so pleased when I contact Woodstock IT as they immediately act to help with any problems that arise. They are a friendly bunch always quick to offer support and advice. they are nearly always on hand to sort out many problems.
Damian WellsDamian Wells
11:03 05 Aug 22
I have used Oliver at Woodstock over the last 3 months with various obscure issues relating to SharePoint migration, MS Project, One Drive and Microsoft Office. Each time he has been systematic and thorough in finding and resolving the problems. Great expertise and a pleasure to work with.
NJCNJC
10:56 21 Jul 22
Employing Woodstock IT was one of the best decisions I made for my start-up company. The quality of customer service and attention to detail is at a level that I have rarely come across in the UK. Tom, Oli and Jake have all gone the extra mile (including outside of normal working hours) to ensure that the IT systems of the business are secure and functioning to the optimum. I can't recommend these guys highly enough.
linda cowderoylinda cowderoy
13:30 24 Jun 22
Excellent service from Woodstock as always. Carl sorted out a difficult problem for me, but easy for him, very quickly with curtesy and professionalism. Thanks! Linda
Horsham ArchitectsHorsham Architects
17:23 24 May 22
Problems with different e mails Resolved!Carl arrived very promptly helped resolve an e mail problems on all 4 computers as well as my mobile phone for my business, very professional service, definitely would recommend
Brock TaylorBrock Taylor
14:09 01 Mar 22
Always excellent service. Quick to respond and sort problems. A pleasure to deal with. Thank you Oliver and Carl for your continued support and expert knowledge.
philbexphilbex
13:30 18 Jan 22
Our company has been using Woodstock IT Horsham for seven years and we cannot sing their praises more highly. We have always had first class service from them: there is nothing they cannot set up, fix, or repair. Joachim (their General Manager) has been coming out to us since we first used them and he is absolutely brilliant: his IT knowledge is endless, he is professional and polite, and a really lovely bloke too. Whether you are corporate or domestic, do not look anywhere else: use Woodstock and you will never look back.
Sue CaseSue Case
13:25 18 Jan 22
Been using Woodstock IT for a few years now. Buy hardware from them which comes will good, honest, reliable advice and no insurance selling! Use them annually for general advice and to ensure my PC is working 100% as it should. Highly recommend this company to individuals as well as companies. No job is treated as too big or too small. Really friendly, knowledgeable and trustworthy staff.
Adrian StevensAdrian Stevens
19:09 09 Dec 21
Being a non-techie, when it came to needing to upgrade my aging laptop, I could have gone into a retail outlet and been bombarded with technical stuff by staff who earn commission on sales.Instead I preferred to ask the professionals for their opinion about what I needed and for them to source the hardware. Having previously used Woodstock IT for servicing, they were the obvious choice. They provided a solution and quoted me the price for the hardware and for the data transfer and setting up the new system. They are the experts and I fully trust their expertise. Excellent service from the team.
Joseph ChiwawaJoseph Chiwawa
10:58 22 Nov 21
The staff is so friendly and they did a perfect job , it's the team you can trust for a job
Tara WilliamsTara Williams
13:48 09 Nov 21
Always there to help or advise. Very professional and everything is sorted out without delay. Thank you.
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