IT Support

Get in touch

At Woodstock IT, we offer a very competitive IT support service. We can provide your business or home with one-off fixes right through to a fully supported and managed IT support contract.

This can include phone calls, on-site visits and remote fixes depending on what is required.

For instant IT Support, call our hotline on 01403 290 321 or 01293 912 321 on a no fix, no fee basis.

Our IT support services can benefit your business with rapid response, expert fixes and no obligation quotes. We’re able to quickly diagnose IT issues and offer quality repair services at minimal disruption.

Ad hoc support services

On an ad hoc basis we can provide you with:

  • WiFi installation
  • On-site emergency visits
  • Rapid responses from our technicians
  • Remote connection solutions
  • Diagnosis of issues

Here are some common problems we are experts at handling. You can call us if:

  • Your internet stops working
  • Software fails
  • Hardware fails
  • Antivirus fails
  • Files can’t be accessed
  • Equipment needs repairing
  • A hacker has accessed your network

Remote connection solutions

Depending on your system and the support required, it’s possible for our team to diagnose your issue over the phone and then access your IT system to fix it remotely.

A remote connection means that we can access your PC or server from our offices, without an on-site visit. This saves both a call-out charge and staff time. Sometimes there’s a simple solution to your problems, and unlike other IT companies, we won’t charge you over the odds for an easy fix.

This option is ideal for common problems such as backup failures. A remote connection (VPN) is a significant advantage to your business and network as your staff aren’t disrupted whilst we fix the system, and it also allows staff to work from home. We’d be very happy to set up a VPN for you, which could mean saving you money in the future. If we’re able to use a remote connection, we will get straight to solving any issues and get your services running smoothly again as quickly as possible.

On-site visits in Sussex and Surrey

Friendly response

For all other network problems we offer rapid response on-site visits. Whatever your requirements, we offer fantastic customer service. We’re used to customers calling us in a panic; rest assured, you will receive a calm and friendly voice on the other end of the phone and a quick response. We’ll do our very best to help you and get your system up and running again, and you’ll receive nothing but quality care from our fully-trained IT technicians.

Locations we cover

We currently provide IT support in Horsham, West Sussex, but also look after many clients in surrounding areas including Crawley, Haywards Heath, Guildford, Worthing, Dorking, Gatwick, Pulborough, Henfield and East Grinstead. If you are outside these areas please talk to us and we can signpost you to IT support and services in your area.

No hidden charges

All services are charged at a standard hourly rate with no hidden charges. Our team will quote your time for a fix and you’re under no obligation to accept the repair, meaning you can take time to think it over and have complete peace of mind.

Fully managed IT services

We also provide full support and managed IT services for a fantastic price. You can ask us about our packages at any time, or we can provide you with a bespoke quote for your very own package with services specific to your requirements.

Our full support and managed IT services include:

  • Managed WiFi services (and installation)
  • Proactive monitoring of performance
  • Diagnosing issues
  • Maintaining and improving IT performance
  • Setting up and maintaining cloud services
  • Cloud-based storage and backup solutions
  • Securely hosted email connection
  • VoIP installation and maintenance
  • On-site emergency visits
  • Remote connection solutions
  • Diagnosis of issues
  • Backup and data recovery
  • Network health check
  • Problem solving and system recovery
  • Computer and laptop repairs
  • Ongoing support and advice
  • Rapid responses from our technicians
  • 24/7 monitoring and automated maintenance
  • Support during office moves
  • Server and network migration
  • Proactive fixes before faults occur
  • Increasing your system capacity

The benefits of being proactive

By being proactive and having a fully managed IT support service, you are immediately eliminating many of the threats to your IT system that could cost you dearly.

Some of the things people call us for on an ad hoc basis, like their internet, antivirus, software or hardware failing, their equipment breaking or data being lost, wouldn’t happen if their network was being regularly maintained by knowledgeable IT technicians. We promote being proactive when it comes to IT maintenance, which is why we offer such fantastic packages (link) to our clients.

Get in touch today

Call us on 01403 290 321 or 01293 912 321 to speak to one of our friendly team and we can give you all the help you need, whether your whole system has gone down or you’d like us to secure your network in the future.

*Please note our no fix no fee policy applies to workshop repairs only and does not cover our consultancy services. These services include call outs to your premises, remote fixing of any issues, telephone support and system monitoring.