At Woodstock IT, we offer very competitive IT support services. We can provide your business with a fully supported and managed IT support contract.
We can offer our services through phone calls, on-site visits and remote fixes, depending on what is required.
We are able to help with a multitude of issues, you can call us if:
- Your internet stops working
- Software fails
- Hardware fails
- Antivirus fails
- Files can’t be accessed
- Equipment needs repairing
- A hacker has accessed your network
Remote connection solutions
Depending on your system and the support required, it’s possible for our technical support team to diagnose your issue over the phone and then access your IT system to fix it remotely.
A remote connection means that we can access your server from our office, removing the need for an in-person visit. This is ideal for common issues such as backup failures. Unlike other IT companies, we won’t charge you over the odds for an easy remote fix.
We are able to set up a VPN for your business. A remote connection (VPN) can be a significant advantage for your business, as it means that your staff won’t be disrupted whilst we fix the system, and it also allows staff to work from home. This can save you money, and enable us to get straight to solving any issues you may have in the future.
On-site visits in Sussex and Surrey
For all other network issues, we offer rapid response visits.
We pride ourselves on our fantastic customer service. Our internal IT team have excellent technical expertise, and will always do their very best to help you get your systems up and running again, while also providing friendly and quick customer service over the phone.
Locations we cover
Currently, we provide IT support in Horsham, West Sussex, but we are able to provide our services in some surrounding areas including Crawley, Haywards Heath, Guildford, Worthing, Dorking, Gatwick, Pulborough, Henfield and East Grinstead. If you are outside of these areas, please contact us and we can signpost you to IT support and services within your area.
No hidden charges
All services are charged at a standard hourly rate with no hidden charges. Our team will quote your time for a fix and you’re under no obligation to accept the repair, meaning you can take time to think it over and have complete peace of mind.
Fully managed IT services
We also provide full support and managed IT services for a fantastic price. You can ask us about our packages at any time, or we can provide you with a bespoke quote for your very own package with services specific to your requirements.
Our full support and managed IT services include:
- Managed WiFi services (and installation)
- Proactive monitoring of performance
- Diagnosing issues
- Maintaining and improving IT performance
- Setting up and maintaining cloud services
- Cloud-based storage and backup solutions
- Securely hosted email connection
- VoIP installation and maintenance
- On-site emergency visits
- Remote connection solutions
- Diagnosis of issues
- Backup and data recovery
- Network health check
- Problem solving and system recovery
- Sale of refurbished IT equipment
- Ongoing support and advice
- Efficient responses from our IT support team
- 24/7 monitoring and automated maintenance
- Support during office moves
- Server and network migration
- Proactive fixes before faults occur
- Increasing your system capacity
The benefits of being proactive
By having a fully managed IT support service, you are eliminating many of the cyber security threats that your systems may face.
We also ensure that common issues, such as antivirus or hardware failure, are a thing of a past with our regular maintenance services. This is why we offer managed services for businesses, at an affordable price.
We promote being proactive when it comes to IT maintenance, which is why we offer such fantastic packages to our clients.
If you’re a start up business, please take a look at our package just for you!
Get in touch today
Call us on 01403 290 321 or 01293 912 321 to speak to one of our friendly team and we can give you all the help you need, whether your whole system has gone down or you’d like us to secure your network in the future.
*Please note our no fix no fee policy applies to workshop repairs only and does not cover our consultancy services. These services include call outs to your premises, remote fixing of any issues, telephone support and system monitoring.