Our core managed services include:
Ad hoc to full support services
We offer a very competitive IT support service catering for both one off fixes right through to a fully supported and managed IT support contract. Find out more below.
Managed IT ServicesAd Hoc IT SupportNo fix no fee policy*
*Please note that the no fix no fee policy applies to workshop repairs only and does not cover our consultancy services. These services include call outs to your premises, remote fixing of any issues, telephone support and system monitoring.
Maintain and improve IT performance
Through understanding your current system capabilities and what your business requires to run efficiently, we can protect your files, software and hardware, as well as upgrade or downgrade your storage size depending on usage. To gain peace of mind and security from our services, find out more about what we offer below and call us on 01403 290 321 or 01293 912321 with your enquiry.
Proactive monitoring of performance
We use advanced tools to monitor the performance of your IT systems 24/7 and through real time alerts we’re able to immediately work on fixing issues as they arise. This may include server problems or failure, lack of storage and underperformance of Wi-Fi connections.
If you find anything not running smoothly, you can contact us for diagnostic checks where we may suggest improvements based on our findings.
Diagnosis of issues
Businesses require a fast and accurate response to issues to ensure there’s no detrimental effect on your workflow. This is why we reliably diagnose issues and respond in the correct way to limit downtime and disruption.
Once we’re monitoring your performance, any issues from small simple-fixes to complicated and critical problems can be dealt with swiftly, including system failure.
Cloud-based storage and backup solutions
As part of our proactive approach we’ve partnered with Dropbox, the cloud based storage and backup solution. Utilising a cloud based system removes the need for large and distracting storage in-office and to complete time-consuming manual back-ups.
As an official partner of Dropbox, we are able to offer this fantastic storage solution as part of your ongoing support package. That means unlimited storage, unlimited back-ups and industry-leading encryption to keep your data secure.
Securely hosted email communication
Our team can also take on the management of your email services, improving your communications internally and with clients and customers. All emails and attachments will be sent securely without the concern of hacks or virus attacks.
Our Hosted Exchange email service is a fully managed solution so you no longer have to worry about the security, integrity or delivery of your emails ever again. Discover more about how we can help your business communicate securely and efficiently by clicking here.