How to Request IT Support

When it comes to reporting issues and requesting IT support, it may seem like a very simple task. However, to ensure that you your issue is resolved as quickly as possible, there are a few things you can do to make your support request as clear and concise as possible.

Here we detail the process for requesting IT support and how to streamline the process:

Our services

How you can request support

The two main ways that you can request support or log any issues is either over the telephone by calling 01403 290321 or through our dedicated email address.

Our expert team can help you with:

  • Internet connectivity issues
  • Software fails
  • Hardware fails
  • Anti-virus fails
  • Files access issues
  • Equipment that needs repairing

Our remote support service

As well as providing an onsite support service, we also have the capability to provide a remote support service. Depending on what your issue is, we can remotely access your system and diagnose any problems and create a solution without disrupting your staff or business.

Remote support allows us to quickly assess the system and get your services up and running in the quickest possible way.

Support ticket ‘how to’

What to include

When requesting IT support, it is very important that you provide clear and informative details about what it is you need.

This ensures we can diagnose and consequently fix your issue in the quickest possible time, meaning it will have the least effect on your business and productivity.

Write a detailed subject line

If you are emailing in your request, ensure that your subject line includes details as to what your issue is and your business’ name. This will help us instantly understand your issue and quickly search for your business to identify any past issues you may have had.

Include in-depth information

When speaking to one of our experts, if you could provide as much information as possible about what your issue is or what you need help with, then this can really speed up the repair process. If we have all of the information we need instantly, then we can get to work quicker and reduce any effects that it is having on your business.

If the issue is causing serious problems, please let us know the urgency in your request.

Add supporting imagery

If you have any supporting imagery, or screenshots of the issue, or even any error messages popping up, then please send these over to us. Once again, the more information that we have, the easier it is for us to diagnose and provide a fix.

Provide contact information

Give us the best contact details for your business and the most relevant point of contact. If you have a preferred method of contact, please highlight this to ensure that we use the correct and most efficient method.

Get in touch

If you need to request support, or find out more about our support services and support contracts, give us a call on 01403 290321 and we would be happy to help you. We provide free, no obligation quotations for all aspects of IT.

Posted in Technical.