Is It Time To Switch IT Support Provider?

Like most business owners, you probably feel like you’re constantly juggling a million different things at once and when it comes to thinking about your IT support, it can be easy to push that task to the bottom of your list.

Switching IT support providers can help to give your business the leg up it deserves. In this post we’ll discuss exactly what to expect from your IT service provider, some of the signs that it might be time for a change, and how Woodstock IT can help.

Not only are we able to provide you with a comprehensive assessment of your current IT infrastructure, making recommendations on how to improve it, as well as advising on the best technology solutions for your business needs, we’ll take the time to listen to your business objectives – ensuring that we work together to help you achieve your business goals.

If you’re looking for an IT support provider who can offer expert advice and support, as well as the best technology solutions, then look no further than Woodstock IT. Contact us today on 01403 290321 to find out more.

What is an IT Support provider?

An IT support provider is there to provide you with a comprehensive range of IT services, which can be tailored to your specific needs, giving you the peace of mind knowing that your IT systems are in safe hands.

What services can I expect from Woodstocks’ IT support?

It doesn’t matter whether you’re a start-up or an established business, if you need IT support we can help. We’re experienced in working with all kinds of businesses and we’re confident that we can provide a service that will suit your needs. As well as being able to provide all the usual IT support services, we also can also help you to switch from your current services provider.

Our business technical support services include, but are not limited to:

  • Network setups, from one machine through to a full network
  • Wireless networks and cyber security
  • Anti-virus software supply and configuration
  • Online and offline back up solutions
  • Data Recovery
  • Data Cabling
  • Tune ups and full IT health checks
  • Supply of computers, servers and peripherals
  • Broadband & VoIP solutions

Signs it’s time to switch providers

You’ve outgrown them

Technology is evolving more rapidly than ever before, and as such your service provider should have  a strategy in place in order to keep up with these changes. Many IT support companies simply do not have the infrastructure to meet the demands of their clients expansion. As such they put your business at risk of facing numerous potential issues, from loss of productivity through reduced employee performance, to detrimental loss of revenue as a result of IT downtime and even considerable legal ramifications as a result of breaches in cyber security.

As you scale in size and complexity your IT service provider needs to keep up with you. If they are unable to do so, it’s time to jump ship!

The same issues keep occurring

It can be really frustrating when you’re constantly dealing with the same problem, especially if you feel like your IT support provider should be doing more to fix it. Ask yourself these questions:

  • Does your current provider seem to be investigating and addressing the root causes of your problems? If not, that’s a big red flag.
  • Can they provide evidence that they’re taking steps to prevent future issues?
  • Are they proactive in their approach to your IT systems, or are they only reactive when something goes wrong?

If you answered no to any of the above, it’s probably time for a switch.

Slow response times

If you’re noticing that it’s taking longer to get your issues resolved than it did when you first started working with the company, it may be time to switch service providers.

Evaluate your outstanding ticket volume, if the time required to resolve issues is longer month by month – you have a problem. A proactive, efficient service provider with the relevant expertise should result in your open ticket volume shrinking, not growing!

There’s no return on investment

We understand that our IT support services need to provide you with a return on your investment, after all, that’s why you’re in business! Return on your investment does not necessarily mean financial reward, but your IT support team should enable your business to:

  • work more efficiently
  • operate with the peace of mind that you are sufficiently monitored and secured
  • scale without compromise

Finding the right IT support

Once you’ve decided that it’s time to change service provider, the next step is to determine who has the knowledge and expertise to deliver the services you need.

Our top tips for choosing an IT support service:

  • Consider what areas of IT operation you require the most support with
  • Are you looking for a service with a dedicated account manager
  • Your annual IT support budget
  • Do your research. Get recommendations. And speak to the company to ensure you are on the same page about your ongoing IT requirements.

How Woodstock IT can help

If you’re not happy with your current IT support provider we’d be more than happy to chat with you about our services. We have a team of expert consultants, able to answer any questions you may have, and we’re always happy to meet face-to-face. Just give us a call on 01403 290321 or 01293 912321, or drop by one of our branches in Horsham or Guildford.