Why should your business use VoIP?
1. Low cost telecoms solution
As part of the name suggests, a VoIP telephone system utilises the internet to make calls. Instead of using telephone lines, all communication data is turned into packets and sent over the IP network.
Placing calls over traditional phone lines means that a line is taken up by the two callers using it to communicate. Since there are only so many lines that can be installed, calls placed over landlines, especially if they are long-distance, are expensive.
Using the internet to relay call data gets around this problem, making domestic and long-distance calls cheaper.
2. Calls on the go
If you or your employees need to work outside of the office, VoIP services can be a tremendous benefit to you because they will follow you wherever you go. So long as you can connect to the internet, you have the freedom to move as your business demands, without the stress.
VoIP is perfect for homeworkers and people working away from the office as it simply plugs into your system offering seamless connectivity wherever you are. Another great advantage with VoIP is the ability to have a “number for life” even if you move outside of your area.
3. Advanced tech features
Using VoIP phone systems allows you to multitask with the most modern devices, allowing you to be as productive as possible. For instance, while you’re on a call, it’s possible to read voicemail-to-text transcriptions which can be diverted to your email inbox. To your clients, you’ll always look on-trend and tech-savvy.
4. Simple conference calling
The features just mentioned are not all that’s made easy by VoIP. Since all calls use a converged data network instead of dedicated phone lines, creating and participating in conference calls are made much easier.
It’s possible to take part in conference calls if your business uses a traditional phone system, but what you will find is that you will have to pay for an additional service to host multiple callers for a conference. These services are native to many VoIP phone systems.
Instead of paying for something extra, you can take advantage of the ability to make conference calls as an added benefit to the service you already pay for.
Not only that, but VoIP services make video conferences much easier as well. Of course, these sorts of conferences are usually special cases, but face-to-face interaction with colleagues and clients, while business personnel are out of the office, is much more manageable with VoIP phone systems.
A common worry that surfaces about VoIP is the fact that if the internet stops working, so does the ability to make calls. This doesn’t have to occur under the right circumstances.
The truth is that call-forwarding, like other features in VoIP phone systems, is incredibly flexible and great for keeping up with clients at any time of day. You can forward your calls to your mobile or laptop if, for instance, your local network goes down in your office. With VoIP you have reliability and flexibility in general.